Returns

If in the unlikely circumstance customers are not satisfied with their purchase and wish to return their product, Altamira will offer a refund less actual shipping costs (outbound and inbound) as long as notified within 7 days from the delivery date, and subject to the instrument arriving safely back at our nominated workshop location and in its absolute original condition and has not been damaged / worn in any way. 

The full order value will be returned less the actual shipping cost of the outbound and return shipping costs (with receipts provided). For example if the actual cost of shipping is $200 ($100 to customer and $100 return to our workshop). A customer may return their order and receive the order value less $200.

If your order arrives damaged during transit, Altamira must be notified within 3 days in order to process an insurance claim. Customer will need to assist with providing photographic evidence of damage for the claims process, and can elect to receive a replacement guitar or full refund.

Contact info@altamiraguitars.com to begin the return process.