If in the unlikely circumstance customers are not satisfied with their purchase and wish to return their product, Altamira will offer a refund excluding $99 (for outbound shipping, inbound shipping and handling costs) as long as notified within 7 days from the delivery date, and subject to the instrument arriving safely back at our nominated workshop location and in its absolute original condition and has not been damaged / worn in any way. 

If your order arrives damaged during transit, Altamira must be notified within 3 days in order to process an insurance claim. Customer will need to assist with providing photographic evidence of damage for the claims process, and can elect to receive a replacement guitar or full refund.

Contact to begin the return process.